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Customer Hub

The customer tracking page will help you manage and track your delivery. Enter your seven character tracking ID to start managing and tracking your order.

Track or rebook your delivery

If you need some help with your delivery you might find the information you're looking for in our FAQs.

Or you can get in touch by using one of the below options:

Live chat

Facebook Messenger

Messenger

Facebook Messenger

Phone

Customer Services
01604 215 000

Contact Form

Contact Form

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Frequently Asked Questions

You will receive your 2 hour indicative window once your order has been routed the night before delivery. This is usually around 20.00 in the evening. Panther makes deliveries between 07.00-20.00. Please note, this timeslot is an estimate and not guaranteed.

No, unfortunately it is not possible to change the time window once it has been routed.

We do not normally make requests for specific time slots as it depends on what other deliveries are being made in the area on the day. In exceptional circumstances we will put forward a request with the routers, however this is only a request and we cannot guarantee this will be met.

You can rebook your delivery on our web portal.

Please contact your retailer to change your address as Panther are not permitted to do this without the client approval.

Panther will follow delivery instructions that have been given by your retailer. All accepted deliveries must be signed for.

Unfortunately, we do not allow customers to collect from our depots.

Yes you can track your delivery on this page or here. On the day of delivery, you will be able to track the drivers progress.

You will have received a confirmation email or SMS on the morning of delivery confirming the delivery window, your driver's name and mobile number – should you wish to contact them. You will also receive notification when the driver is one drop away from you. They will also call you 30-60 minutes before delivery.

The driver will take photo of your front door so we know they have attempted the delivery, then your items will be taken back to the local depot. Panther or your retailer will be in contact to rebook your delivery with you.

Please contact your retailer to get this cancelled. Panther will only cancel an order once advised by the client.

We will do everything we can to prevent damage to your goods or property. If you notice the goods are damaged, please notify the driver while they are with you, so the driver can take a photograph of the damage. We will notify your retailer of the damaged goods. The retailer will then contact you to arrange a replacement.

As part of the service we offer, we take photographs to ensure and report back to your retailer that the goods are delivered in perfect condition. They will only take images of unpacked items or boxed items.

Please prepare the route the driver will use to enter your property, ensure it is safe and unrestricted. Please make a clear path to the room of choice for the drivers. Whilst our drivers do take every care whilst at your property, you may like to protect your carpets/flooring during the delivery, move any items such as ornaments that might in the driver’s path.

Please ensure the goods have been repacked sufficiently to protect them and are ready for collection on the driver’s arrival. Please prepare the route the driver will use to enter your property, ensure it is safe and unrestricted. Please make a clear path to the room of choice for the drivers. Whilst our drivers do take every care whilst at your property, you may like to protect your carpets/flooring during the delivery, move any items such as ornaments that might in the driver’s path.

You can view these on our website under our corporate information.

Please contact our data protection officer via [email protected] and they shall respond within 30 calendar days of receipt of proper identification.

You have the right to request that we erase your personal data or the personal data of your customer, where we are not entitled under the law to process it at that time, or the personal data is no longer necessary for the purpose it was collected. Please contact [email protected] with your request.

We are sorry that you are not happy with the delivery experience you have received. Please contact our complaints department by emailing us at [email protected] with your name, order number (if you know it), delivery address and phone number, followed by the details of your complaint.